Оперативному дежурному Средневолжского УВДТ МВД РФ

The operational duty officer of the Middle Volga Directorate of Internal Affairs of the Ministry of Internal Affairs of the Russian Federation at the railway station Ufa appealed to citizen Karimova with a statement that on the forecourt, an unknown man had seized her cell phone under the threat of violence.
How should the duty officer act in this situation?
Which department of the interior (territorial or linear) is required to investigate this crime?

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